How Can We Help?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping (1-2 days) and overnight options are also available at checkout. International shipping times vary by destination.

Yes! We offer free standard shipping on all orders over $50. For orders under $50, a flat shipping fee of $5.99 applies.

Absolutely! Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours with photos. We'll send a replacement or issue a full refund immediately.

Orders can be modified or cancelled within 1 hour of placement. After that, our system begins processing and we cannot make changes. Please contact us immediately if you need assistance.

We source our beans directly from farmers in 12 countries including Ethiopia, Colombia, Brazil, Guatemala, and Kenya. All our partnerships are built on fair trade principles and sustainable farming practices.

Store coffee in an airtight container in a cool, dark place. Avoid the refrigerator or freezer as moisture can affect flavor. Whole beans stay fresh for 2-3 weeks, ground coffee for 1-2 weeks after opening.

Light roasts preserve the bean's original flavors with bright, acidic notes. Medium roasts balance acidity and body with caramel sweetness. Dark roasts have bold, smoky flavors with less acidity and more body.

Many of our single-origin coffees are certified organic. Look for the organic badge on product pages. All our coffees are sustainably sourced and free from artificial additives.

Yes! We offer several decaf options using the Swiss Water Process, which removes 99.9% of caffeine while preserving the coffee's natural flavors without chemicals.

Click "Sign Up" in the top right corner, enter your email and create a password. You can also sign up during checkout. Account holders enjoy faster checkout, order tracking, and exclusive offers.

Click "Forgot Password" on the login page and enter your email. We'll send you a secure link to reset your password. If you don't receive it within 5 minutes, check your spam folder.

Log into your account and click "Account Settings" to update your email, password, shipping addresses, and payment methods. Changes are saved automatically.

Yes! You can save multiple shipping addresses in your account. This is perfect for sending gifts or if you split time between locations. Select your preferred address at checkout.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.

Yes! Subscribe to our newsletter for exclusive offers. We also run seasonal promotions and offer a 10% discount on your first order. Wholesale customers receive volume-based discounts.

Yes, all prices are displayed in US Dollars (USD). International customers will see the converted amount at checkout based on current exchange rates.

Sales tax is calculated based on your shipping address and local tax laws. The final tax amount will be displayed at checkout before you complete your purchase.

We offer a 30-day satisfaction guarantee. If you're not completely satisfied, return unopened products for a full refund. Opened coffee products can be returned if there's a quality issue.

Contact our customer service team or log into your account and select "Return Item" from your order history. We'll provide a prepaid return label and instructions.

Refunds are processed within 3-5 business days of receiving your return. The credit will appear in your account within 5-10 business days depending on your bank or card issuer.

Yes! If you'd like to exchange a product for a different size, roast, or item, contact us and we'll arrange the exchange. We'll cover return shipping for exchanges.

Choose your coffee, frequency (weekly, bi-weekly, or monthly), and quantity. We'll automatically ship fresh coffee on your schedule. You can pause, skip, or cancel anytime with no commitment.

Absolutely! Log into your account to change coffee selections, adjust delivery frequency, update quantity, or modify your next delivery date. Changes must be made 48 hours before your next shipment.

Yes! Subscribers save 15% on every order plus get free shipping. You'll also get early access to new releases and exclusive subscriber-only blends.

You can cancel anytime from your account dashboard with no fees or penalties. Your subscription will remain active until the end of your current billing period.