Hassle-Free Returns
Not completely satisfied? We offer a 30-day satisfaction guarantee with free return shipping. Your happiness is our priority.
30-Day Guarantee
Return unopened items within 30 days for a full refund
Free Return Shipping
We provide prepaid return labels for your convenience
Fast Refunds
Refunds processed within 3-5 business days
Easy Exchanges
Exchange for different products at no extra cost
Return Process
Four simple steps to return your items
Initiate Return
Contact us or use your account to start a return
Pack Your Items
Securely package items in original packaging
Ship It Back
Use our prepaid label to send items back
Get Your Refund
Receive refund once we process your return
What Can Be Returned?
Check if your items are eligible for return
Unopened Coffee
Unopened bags in original packaging within 30 days
Equipment
Unused equipment in original packaging with all parts
Merchandise
Unworn items with tags attached
Opened Coffee
Contact us if there's a quality issue
Gift Cards
Gift cards cannot be returned or refunded
Sale Items
Items marked as final sale are non-returnable
When Will I Get My Refund?
Typical timeline from return to refund
Return Received
We receive and inspect your return
Refund Processed
Refund is approved and initiated
Refund Posted
Refund appears in your account
Actual refund timing may vary depending on your bank or credit card issuer. You'll receive email notifications at each step of the process.
Initiate a Return
Fill out the form below to begin your return process
Return & Refund FAQs
Common questions about our return policy
We offer a 30-day satisfaction guarantee. Return unopened products in original packaging for a full refund. Opened coffee products can be returned if there's a quality issue. Contact us within 30 days of delivery to initiate a return.
You can initiate a return by logging into your account and selecting "Return Item" from your order history, or by contacting our customer service team. We'll provide a prepaid return label and detailed instructions.
We provide free prepaid return labels for all returns within the US. For international returns, return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Refunds are processed within 3-5 business days of receiving your return. The credit will appear in your account within 5-10 business days depending on your bank or card issuer. You'll receive an email confirmation once the refund is processed.
Yes! If you'd like to exchange a product for a different size, roast, or item, let us know when initiating your return. We'll cover return shipping for exchanges and ship the new item as soon as we receive your return.
We're sorry if your item arrived damaged! Please contact us within 48 hours with photos of the damage. We'll send a replacement immediately or issue a full refund, and you won't need to return the damaged item.
While we prefer unopened returns, we understand quality is important. If you're not satisfied with the taste or quality of your coffee, contact us within 14 days. We'll work with you to find a solution, which may include a refund or exchange.
Yes, items should be returned in their original packaging when possible. This helps ensure the product arrives back safely and can be properly inspected. If you no longer have the original packaging, contact us for guidance.
Contact Our Support Team
Have questions about returns or need assistance? Our customer service team is here to help.
